Why usability testing?

Usability evaluation - direct observation of people using prototypes or completed software - is critical as a means of understanding not only what they have trouble with, but why. Usability problems observed during a test are analysed to identify which design principles or usability guidelines were not followed - and correct the design in the next iteration.

Our approach brings results:

• clear examples that can be immediately used to improve an interface
• better understanding of usability issues to improve future work
• recommendations that consider business goals and technology constraints